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FAQ - Neopost USA Rental Invoices

I just received my equipment rental invoice and the price has increased. Why?

When your current contract period expires, your Neopost account automatically goes into a yearly renewal period that is billed based upon usage. This price depends upon the type of equipment you are renting and the amount of postage that you use. 

What is your cancellation policy?

This will depend on the lease or rental agreement that was signed at the time of sale. Please contact us

Can I pay for my rental, rate change and maintenance invoices online?

Yes. For your convenience, you can view and pay your invoices online by logging in to your myNeopost account at www.myneopost.com.

Can I pay for my invoice with a credit card?

Yes, you may pay online or by phone using your credit card. We accept Visa, MasterCard and American Express. 

I don’t have a myNeopost account. What do I need to enroll?

To register for your myNeopost account, follow these simple steps:

  • Go to www.myneopost.com and click on the "Register" link at the top of the page.
  • You will be asked to provide the following secure account information to complete your registration:
  • Meter Serial Number – Run a "zero value" envelope. The serial number appears on the indicia (meter imprint) after all letters in the sequence.
  • Postage Account Number – Your Postage (POC) account number appears in two locations: on the documentation you received with your equipment and on your Neopost postage statement.
  • Customer and Invoice Number – These account numbers appear on your Neopost USA invoice. The Customer Number will be the series of numbers before the dash.
I still have questions. Where can I get answers?

For further information, please contact us or call Neopost USA Customer Service at 1.800.636.7678.