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FAQ - Supplies

Please select your question from the list below.

Q: How long will it take to receive my supply order?
A: Neopost offers several shipping options (Orders placed after 2:00pm CST will be shipped the following business day.):

Ground: 5 - 10 business days
Priority: 2 - 3 business days
Express 1 - 2 business days

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Q: What is the return policy for supply orders?
A: Un-opened and un-used supplies will be accepted for return within 90 days of the original purchase date. You will receive a credit to your Neopost account that can be used towards your next supply order or if you are a rental customer, towards your next rental invoice. Credits cannot be applied towards equipment lease payments.

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Q: Why is there an expiration date on my IJ-25 ink cartridge?
A: The IJ25 ink was designed in conjunction with the high standards of Hewlett Packard ink. Your Neopost Mailing Equipment was designed to print money on envelopes and labels. The machine must operate properly with a crisp, clear imprint that satisfies postal regulations each and every time. Allowing the ink cartridge to dry out can negatively affect the machine and the imprint quality. In order to ensure reliability and proper operation of the machine, the ink cartridge must be replaced on a yearly basis.

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Q: I don't have a large enough volume of mail to consume all the ink in one year - what can I do to use more ink?
A: Great question! Does your company currently use the customized or pre-loaded ad slogan? This is one way to consume more ink on the envelope and really get your money’s worth from the ink cartridge, while providing your mail openers with a marketing message. You can use this space for your company logo, tagline or a pre-loaded slogan like “Seasons Greetings” or the American Flag, etc.

Neopost Indicia

Contact Technical Support to find out how to use the pre-existing slogans in your machine or to order your own, customized logo.

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Q: How many impressions will I receive from my ink cartridge?
A: The IJ-25 ink cartridge will give 2,500 clear imprints.

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