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FAQ - Billing and Invoices

Please select your question from the list below.


Q: I just received my equipment rental invoice and the price has increased. Why?
A: When your current contract period expires, your Neopost account automatically goes into a yearly renewal period that is billed based upon usage. This price depends upon the type of equipment you are renting and the amount of postage that you use. If you need further assistance, please contact us.

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Q: What is your cancellation policy?
A: This will depend on the lease or rental agreement that was signed at the time of the sale.

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Q: Can I pay for my rental, rate change and maintenance invoices online?
A: Yes. For your convenience, you can view and pay your invoices online by logging on to your myNeopost account at to www.neopostinc.com/myneopost.

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Q: Can I pay for my invoice with a credit card?
A: Yes, you may pay online or by phone using your credit card. We accept Visa, MasterCard and American Express.

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Q: Why did I received my monthly invoice a few days early?
A: As of February 1, 2013 Neopost USA is migrating from two billing systems to a single system for your convenience. As a result, your currently monthly invoice may be sent out a few days early.

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Q: Why did my company receive two invoices for our monthly billing within days of each other? Is this a mistake?
A: No. With the billing system improvement, Neopost USA began to invoice 30 days in advance for all meter and equipment rental, rate change protection coverage and maintenance contracts. This will allow you to have the amount of time you need to help you manage your operating budget efficiently.

When the billing schedule changes to 30 days in advance, a few our customers billed monthly will receive two invoices very close together. You are not being “double-billed” – each invoice is for a separate coverage period. This is a one-time occurrence.

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Q: Will I receive two invoices next month?
A: No. Next month, you will only receive an invoice for the up-coming invoice cycle.

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Q: Is Neopost double-billing me?
A: No. Each invoice you receive will be for different covered periods. One is for the current period and one is for the next invoice period.

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Q: I don’t have a myNeopost account. What do I need to enroll?
A:

To register for your myNeopost account, follow these simple steps:

  • Go to www.neopostinc.com/myneopost and click on the "Not registered yet?" link.
  • You will be asked to provide the following secure account information to complete your registration:
    • Meter Serial Number – Run a "zero value" envelope. The serial number appears on the indicia (meter imprint) after all letters in the sequence.
    • Postage Account Number – Your Postage (POC) account number appears in two locations: on the documentation you received with your equipment and on your Neopost postage statement.
    • Customer and Invoice Number – These account numbers appear on your Neopost USA invoice. The Customer Number will be the series of numbers before the dash.
  • Complete the registration form. The information requested in red is required, Click "Register".

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Q: I still have questions. Where can I get answers?
A: For further information, please use the Contact Us link or call Neopost USA Customer Service at 1.800.636.7678.

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